AOL is regarded as one of the best email service providers in the world. The popularity of email lies in the fact that it is very easy to use and it is vast. People use AOL email for business as well as personal communication every day. Because people communicate so much via email it can be quite frustrating when you wake up one day and your email simply does not work. Users often have to call the AOL email support number to ask for technical solutions to troubleshoot the problems with AOL email. But you know there are some basic steps you can follow to fix simple problems with AOL on your own. This article will give you an insight into some basic AOL email problems an how to fix them.
How to Troubleshoot Common Problems with AOL Email?
Issue 1: Sent folder includes emails not sent by me
The Inbox and Sent folder in AOL allows you to keep a track of the emails you receive and the ones you send out. It may sometimes happen that there are emails in your Sent folder that were not authorized by you. It is very risky if your AOL contact receives emails from your ID but which were not sent by you. If you have experienced a similar error on your AOL account you should contact customer support immediately. The unauthorized email indicates that there is a security breach and your account could be at risk.
Issue 2: Unable to send AOL emails
Another common issues users experience is when they are able to log in to their AOL account but cannot send emails to their AOL contacts. When you find yourself in this situation you can follow the steps given below:
- Reboot your computer to clear the RAM
- Open AOL on a new browser
- Update the browser you currently use
- Clear the cache and cookies
Issue 3: Resolve image challenges in AOL email
The image challenge feature in AOL mail is designed to keep your account secure. AOL will give you an image challenge whenever it notices any suspicious activity on your account. In most cases, you just need to answer the image challenge and you can go ahead and send your emails. But if you notice that you get multiple challenges one after the other then you should clear the cache of your browser. If the problem still persists then you should contact AOL tech support as soon as possible.
Issue 4: Images not showing for AOL mail recipients
If your contacts report that they are unable to view the images or pictures you send them via your AOL account so should check your email settings to make sure you have Rich Text or HTML enabled. You can also try and download the image separately and then send it as an attachment from your AOL mail account.
It is quite obvious that these are just a few troubleshooting steps to implement when faced with AOL email problems. If you want a more detailed step-by-step guide you should call the AOL email customer support number and ask for help while implementing the more advanced technical solutions.